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Review Details Part 1

Virgin Money  –  Customer Reviews

This page provides details of feedback we received in our 2014 Claims Satisfaction Survey in which we simply asked customers how satisfied they were with the way in which their claim was dealt with. All reviews are from policyholders who made claims during the period 1st October 2013 and 30th September 2014.

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Average Claims Satisfaction Score

4.8 / 5
5 Stars
4 Stars
3 Stars
2 Stars
1 Star


Sep-14 - Susan H from Buckinghamshire - 5/5
"I have had bad experiences with other companies losing paperwork/claims, so I sent my claim to be signed for. Within 2 weeks the claim had been settled in full, no ifs or buts, no delays and much quicker than I could have hoped for. This was the first claim with Virgin and has to be the most prompt response I have ever had from an insurance company."
Sep-14 - Vivienne from Luton - 5/5
Very helpful and keep you updated that they are issuing a cheque
Jul-14 - Anne S from Glenrothes - 5/5
Claim processed and money sent in a reasonable time with no bother
Jul-14 - Sue from Cambridgeshire - 5/5
"Claim form received promptly, English call entre, texted when form received, payment received within two weeks and no quibbling."
Mar-14 - Sam Bowman from Atherstone - 5/5
"No aggro, prompt payment either to me or the vet, whichever I have specified. Helpful on the phone and not a massive premium increase"
Dec-13 - Cat C from Northumberland - 4/5
"Customer service and turnaround of claim excellent, slightly higher deduction that I was expecting"

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