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Review Details Part 1

The Green Insurance Company  –  Customer Reviews

This page provides details of feedback we received in our 2014 Claims Satisfaction Survey in which we simply asked customers how satisfied they were with the way in which their claim was dealt with. All reviews are from policyholders who made claims during the period 1st October 2013 and 30th September 2014.

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Average Claims Satisfaction Score

2.0 / 5
5 Stars
4 Stars
3 Stars
2 Stars
1 Star


May-14 - Jan from Lancashire - 1/5
Had problem with one of my dogs eyes. Was sent to specialist. Insurance company paid for initial exam minus excess. Told me on the phone they would pay for operation. Then got letter saying they wouldn't cos I didn't have right sort of insurance. I've since been told they should have paid. Never mind I told them to stick their insurance and have gone elsewhere
Oct-13 - Lisa from West Lothian - 3/5
The company contacted me asking for a medical history of my dog? There was none as I hadn't made a claim before? Delayed settlement for a while.

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