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Review Details Part 1

Purely Pets  –  Customer Reviews

This page provides details of feedback we received in our 2014 Claims Satisfaction Survey in which we simply asked customers how satisfied they were with the way in which their claim was dealt with. All reviews are from policyholders who made claims during the period 1st October 2013 and 30th September 2014.

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Average Claims Satisfaction Score

4.0 / 5
5 Stars
4 Stars
3 Stars
2 Stars
1 Star


Oct-14 - Denise S from Harwich - 4/5
Vet mad the claim
Sep-14 - Laura from West Lothian - 4/5
"They paid a very large bill, without pre-approval directly to the vet and quickly and with no quibbling...however my premium has gone up at renewal fairly significantly."
Nov-13 - Emma K from Fleet - 4/5
"Payment is by cheque received within 4 weeks of claim. Would prefer direct payment. Claims form is a little complicated. No quibbling, easy to track claim online. Very helpful if you phone them."

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Please note that pet insurance terms often change. Whilst we will do our best to keep this website up to date you must check with the appropriate insurer before making any decisions. If you find any mistakes on this website please do let us know so we can correct it for the benefit of future visitors. Many thanks!


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