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Review Details Part 1

Petpals Direct  –  Customer Reviews

This page provides details of feedback we received in our 2014 Claims Satisfaction Survey in which we simply asked customers how satisfied they were with the way in which their claim was dealt with. All reviews are from policyholders who made claims during the period 1st October 2013 and 30th September 2014.

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Average Claims Satisfaction Score

3.0 / 5
5 Stars
4 Stars
3 Stars
2 Stars
1 Star


Jan-14 - Claire P from South Wales - 1/5
"My beagle had hurt her leg, the vet didn't know if she had torn ligaments, or had a fracture. The cost of the bill for treatment and meds came to over £200, the vet agreed to put the claim form in and wait for payment, but the insurers basically said that they did not cover fractures, so the bill came down to us. We have since changed our insurers to another company as upon looking into their policy, it appears that they only cover extreme instances, such as snake bites or burns from fires, burns from inside a vehicle that has had an accident etc. When we needed them, for an ordinary problem, they wouldn't help."
Jan-14 - Tracey from Surrey - 5/5
Plaid very prompt without any questions

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