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Company Details

Petpals Direct

Petpals Direct is part of Pet Protect Ltd which is a subsidiary of Pethealth Inc. which is described on their website as "an international group that specialises in pet insurance and pet care services to veterinarians, rescue centres and pet owners."

Pet Protect was launched in 1983 to help pet owners fund the cost of veterinary care.

Petpals polices are underwritten by QBE Insurance (Europe) which is part of QBE Insurance Group, who describe themselves as one of the world's leading insurers who were founded in 1886 and are based in Sydney, Australia.

Pet Insurance Policies

Petpals offer a range of budget pet insurance policies with separate policies for dogs and cats.

These include both time-limited 12-month policies and maximum condition limited policies. They do not offer any lifetime annual benefit policies.

You have to pay a 15% contribution for pets over the age of 5. This is young compared to other companies where the average age for older pets terms is 8.

These policies only cover vet fees and third party liability. They do not include travel cover, complementary therapy or other benefits.

Customer Reviews

The average claims satisfaction score for Petpals Direct is 3.0 /5. Read customer reviews.

Current Policies Available

This is a list of current policies. Click on the policy name for full details and a link to the reviews.
 NameTypeVet FeesCover ScorePrice Band 
Condition Care Plus for DogsMaximum Condition Benefit£ 3,00028%£££££ 
Time Care Plus for DogsTime-Limited 12-Month£ 3,00021%£££££ 
Time Care Cat InsuranceTime-Limited 12-Month£ 3,00021%£££££ 
Condition Care Cat InsuranceMaximum Condition Benefit£ 3,00028%£££££ 

Checkout a Policy


Please note that pet insurance terms often change. Whilst we will do our best to keep this website up to date you must check with the appropriate insurer before making any decisions. If you find any mistakes on this website please do let us know so we can correct it for the benefit of future visitors. Many thanks!


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