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Review Details Part 1

Pet  –  Customer Reviews

This page provides details of feedback we received in our 2014 Claims Satisfaction Survey in which we simply asked customers how satisfied they were with the way in which their claim was dealt with. All reviews are from policyholders who made claims during the period 1st October 2013 and 30th September 2014.

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Average Claims Satisfaction Score

3.6 / 5
5 Stars
4 Stars
3 Stars
2 Stars
1 Star


Jul-14 - Rob from Nottingham - 3/5
Took a while to pay out and some exclusions but good value overall.
Apr-14 - Jenny White from Croydon - 2/5
Took at least a month or more before they paid
Mar-14 - Carole from Staffordshire - 4/5
"Email on receipt of claim, paid claim in full but took a few weeks.I paid my vet and made the first part of the claim, the second part was made directly by the vet"
Nov-13 - Hilary from Derbyshire - 4/5
Claim acknowledged straight away but took quite a while to pay out
Jan-00 - Iain MacDonakd from Cobham - 5/5
Everything was dealt with directly with vets and without peoblems

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Please note that pet insurance terms often change. Whilst we will do our best to keep this website up to date you must check with the appropriate insurer before making any decisions. If you find any mistakes on this website please do let us know so we can correct it for the benefit of future visitors. Many thanks!


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