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Review Details Part 1

PDSA  –  Customer Reviews

This page provides details of feedback we received in our 2014 Claims Satisfaction Survey in which we simply asked customers how satisfied they were with the way in which their claim was dealt with. All reviews are from policyholders who made claims during the period 1st October 2013 and 30th September 2014.

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Average Claims Satisfaction Score

4.3 / 5
5 Stars
4 Stars
3 Stars
2 Stars
1 Star


Aug-14 - Alanr from Aberdeenshire - 5/5
"I have seven dogs, two with long term health issues, we have been with PDSA for 10 years and they have always paid promptly, never had a refusal from them, always pleasant to deal with, happy to recommend to anyone."
Jul-14 - Joy Mcd from Falkirk - 5/5
"The claim firm was easy to get, easy and quick to fill in and the claim itself was dealt with very quickly."
May-14 - Michelle from Leeds - 2/5
"As I reached my limit, they will not help with this on going illness and I m not allowed/cant changed my dog,s insurance."
Oct-13 - Claire from Lincolnshire - 5/5
No quibble and paid out quickly

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