Sep-14 - Janice from Buckinghamshire - 4/5
Paid fairly promptly however slightly put out that they have increased my excess as i had made claims for 2 of the 4 animals i insure with them even though the amount was still far less than I'd paid in premiums.
Jul-14 - Elaine E. from Romsey - 4/5
Insurer telephoned me to advise they'd received the claim and to ask a few questions (the claim was due to my dog losing a tooth after being attacked by another dog). Then phoned again a couple of days later to let me know the claim had been accepted and my dog wasn't deemed to have been at fault. Claim settled fairly promptly.
Jul-14 - Joyce from Durham - 5/5
"Was an ongoing claim for hydro. NFU actually rang Ne to say not received a claim form for a while, promoting me to send it in. Settled within 2 weeks"
May-14 - Elle C from Cambridgeshire - 5/5
No quibble with the claim. All paid very quickly and continued support with cover for prescription food for the next few months. Brilliant service and made a difficult time emotionally much better by not having to worry financially.
Dec-13 - Victoria M from Northampton - 5/5
Paid in quick time. No arguments about treatment. Easy to deal with.
Nov-13 - Anne S from Winchester - 5/5
"Easy to get through and speak to a named person who provided his extension number so I could get directly to the same person should I need to call again. Claim form e-mailed immediately. Prompt payment for first part, a small delay on next one but when calling to enquire they went and found the form and gave me a time frame that was realistic and the second part was paid promptly within the time quoted. No quibble and even accepted that the behavioural consultation was a direct consequence of the dog bite my dog sustained so only one excess."
Nov-13 - Caroline from Lincolnshire - 5/5
"Paid quickly, no quibbling."
41913 - GG from Northants - 5/5
I have three dogs one has had Addinsons for over 7 years another had just had his second hip replacement. Loads of claims and alway pay quickly and go the extra mile in customer services.