Aug-14 - Rob from Wakefield - 5/5
Always pay out quickly. Never had a claim rejected or questioned despite claiming around £7000 in 7 years.
Jul-14 - Hilary W from Macclesfield - 5/5
"Second claim in 4 months, both dealt with promptly and efficiently."
Jun-14 - Linda Cole from Sittingbourne - 3/5
A bit slow to pay out despite it being ongoing claims. Approx 4 weeks ( sometimes more before the money come back to us ) but they have always paid out for everything
May-14 - Jo from Wokingham - 4/5
They paid out quickly however I did have to call at one point as I hadn't heard how the claim was progressing. I paid the vets and they sent the paperwork to M&S.
Apr-14 - Alma from Sheffield - 4/5
"first claim ever, they paid directly to the vets, however my premiums have rocketed since, so fed up in general of all ins companies."
Mar-14 - Carol R from Southampton - 5/5
"Helpful, responsive and paid up quickly."
Jan-14 - Mary C from Hertfordshire - 5/5
"Vet dealt with claim, received payment in about 3 weeks, no quibble."
Oct-13 - Liz L from Whitstable - 5/5
My dog had an emergency operation for bladder stones on the day his insurance came into force. There was no quibble regarding the claim - I thought they may have said that the stones were pre-existing and thus wouldn't pay out. He is a rescue dog and there was no indication he had a problem until the day he needed surgery. However the stones would have been formed over a long period so I was fully expecting the claim to be queried - and it wasn't. My vet did confirm that there was no previous indication of a problem until the day the emergency surgery was required. I have to pay my vet direct and then reclaim the amount. The payout took about 10 days to arrive - insurers will pay the vet directly but my vet likes the payment to be made at the time of treatment.
41640 - Gail M from Edinburgh - 5/5
"No quibble, specialist referral, and paid promptly - vet dealt with claim"