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Review Details Part 1

Kennel Club Pet Insurance  –  Customer Reviews

This page provides details of feedback we received in our 2014 Claims Satisfaction Survey in which we simply asked customers how satisfied they were with the way in which their claim was dealt with. All reviews are from policyholders who made claims during the period 1st October 2013 and 30th September 2014.

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Average Claims Satisfaction Score

4.5 / 5
5 Stars
4 Stars
3 Stars
2 Stars
1 Star


Sep-14 - Barbara M from Edinburgh - 5/5
"I submit the form, they acknowledge by letter; then they send a letter telling me the claim will be paid into my account by a certain date. It usually arrives at the same time as the letter"
Sep-14 - Tamdhu from Scotland - 5/5
Prompt payment of claim Good communication Caring attitude of staff
Aug-14 - Robin H from Southampton - 4/5
"It all works out very well and the kennel club insurance responds in a reasonable time frame. The only niggle I had was that the claim was for a condition that started at the beginning of the year, which was in the previous policy year, and finished in the new policy year, thus I had to pay my fixed excess twice. I can understand that this is standard for ongoing problems but is a bit silly if your pet injures themselves in the week before policy rollover and you have to pay an extra 80 pounds (in my case) just because of timing...."
Jul-14 - Louise M from Cambridge - 5/5
Claim was dealt with promptly and efficiently. Payment came through very quickly.
May-14 - Sue Upham from Aldershot - 5/5
Paid out in 10 days
Feb-14 - Sarah B from Hertfordshire - 4/5
Quick payouts and good communication.
Jan-14 - Susan from Dumfries - 4/5
"Dog has had several problems over its 7 year life and all claims have been settled. Now requires a special diet and 50% of this is covered by insurance. Costly per month but pays out when needed and, so far, nothing refused."
Dec-13 - Mrs P from Orkney - 4/5
"Vet filled in claim form, payment was quickly placed in our bank account."

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