Sep-14 - Anita E from Cheshire - 5/5
frankie had to undergo surgery for brachycephalic airway syndrome and there were no quibbles they paid direct to the vet when i paid the excess
Aug-14 - Jan from Devon - 5/5
"The claim has been ongoing for about four months, the service I get from John Lewis is fast and very efficient. Being a new client, obviously it took slightly longer the for the first claim to be accepted as needed to check dogs history, from then on , excellent service and having a nurse on 24/7 if there is a problem is also helpful, Not used them as we have excellent 24/7 vet coverage but highly recommend John Lewis Pet insurance."
Jul-14 - Robert C from Southampton - 5/5
I'd give it a 6 - Excellent. I downloaded claim form. Filled it in and handed into vet. Paid the excess. Job done. No phoning or hassle.
Jul-14 - Nicky S from Wiltshire - 5/5
"Fantastic customer service,friendly and compassionate. Claim settled quickly with no hassle"
Jun-14 - CBE from Stansted - 5/5
There is very little delay with JL settling claim once they receive form from vet. They have paid quickly for our collie's investigations and ongoing treatment for EPI.
Jun-14 - Jeff S from Chichester - 5/5
"They were empathetic towards my dogs injury and helpful throughout the claims process. Very friendly and efficient, with claim paid out in a couple of weeks"
May-14 - Iain from Oxfordshire - 5/5
The claim was dealt with by the Vets. I paid the vet up front and a payment made to me for the expense a few weeks after the treatment.
Apr-14 - Catherine H from Appleby - 5/5
"We paid the vets and surgeons directly, within days had received a cheque for the full amount, less excess in our possession. When contacting John Lewis they were sympathetic and very helpful."
Apr-14 - Lynne B from Durham - 5/5
My claim was settled very promptly
Feb-14 - Swift from Droitwich - 5/5
Claim was handled very quickly with no quibbling despite the claim being made shortly after the policy was taken out.
Oct-13 - Nicola P from Derbyshire - 5/5
"They were very understanding, helpful and paid the vets directly. Excellent customer service."
41852 - Frances M from Reading - 5/5
"Settled promptly and without fuss. Were happy to deal direct with vets. 2 vet practices were involved one dealt direct with Waitrose, other we paid because the vet charged a £15 admin to send off a form for you. This was the vet not Waitrose we checked. Waitrose paid us immediately. I think action should be taken to stop vets exploiting people this way. Incidently if you use their ""recommended"" insurers ie the one they get a ""rake off"" from they don't levy this charge."
41883 - Katy B from Malvern - 5/5
"This most recent claim is for an ongoing condition (epilepsy). My insurance company handle each claim swiftly direct with the vets. The paperwork that I have to complete is clear and easy to fill in. The vets have had no problem is receiving payment. All in all, a good service."
41852 - Catriona A from Inverness - 5/5
"Everything was sorted out quickly and efficiently with no problems or fuss. Easy to access and obtain claim forms and direct payment to vet,"