Banner for A to Z policy Page

Review Details Part 1

Homebase Pet Insurance  –  Customer Reviews

This page provides details of feedback we received in our 2014 Claims Satisfaction Survey in which we simply asked customers how satisfied they were with the way in which their claim was dealt with. All reviews are from policyholders who made claims during the period 1st October 2013 and 30th September 2014.

Find out more about Homebase Pet Insurance

Average Claims Satisfaction Score

4.0 / 5
5 Stars
4 Stars
3 Stars
2 Stars
1 Star


Aug-14 - Clare G from Lincolnshire - 3/5
"Although the claim paid quickly. Not sure how quick because the claim was a condition that is new but will be ongoing so I will still be sending claim forms regularly for a short while. I gave the forms to the vet immediately, but was paying up front which is policy of my vets for initial claim. So I am a little unsure how quick from receiving the forms was payment made. Also it stated on the claim form that if I entered my email address they would email me to let me know they had received the claim form. This they never did. I constantly checked spam folder in email just in case. One good thing was I did everything without talking on the phone. I downloaded the form filled it in and popped it to my vets, and so that made it easier for me."
Feb-14 - Christine M from Plymouth - 5/5
Telephoned they're helpline recommended to contact my out of hours vet and that they'd put claim form in post. Completed it gave to my vets in order to them to complete full details of treatment and received cheque in post within week

Checkout a Policy


Please note that pet insurance terms often change. Whilst we will do our best to keep this website up to date you must check with the appropriate insurer before making any decisions. If you find any mistakes on this website please do let us know so we can correct it for the benefit of future visitors. Many thanks!


Your Feedback

We are passionate about getting it right! So please do tell us about any problem you might have with the website whether it is

  • --a factual error
  • --a problem with the way the website works
  • --an error message
  • --a typo
  • --a display problem
  • --anything else!