Sep-14 - Rebecca H from Rutland - 1/5
Still not heard a word from them. Every time I try to ring they tell me they are busy and have filled in the contact forms on the internet 5 times!!!
Jul-14 - Vicky E from Havant - 5/5
"polite service , never any problems with making a claim , quick and simple"
Jun-14 - Karen Lamb from Fife - 1/5
"Have 2 policies with this company for 2 dogs which I have, unfortunately, had to use a lot the past year. One policy is fine, although slow to make payments, but the other is terrible. I requested the same policy when we got our other dog, but was sold one which turned out not to be lifetime cover. As this dog has developed epilepsy, E&L will only pay out for 1 year of medication & he'll have to be on it for life. Their explanation was that one policy was purchased online & one by phone & apparently the online policy, which we took out first, is only underwritten by E&L whereas the phone one is directly from them. Know I should have read the small print, but when you request the same policy from the same company, you rather expect them to be the same!"
Jun-14 - Jackie from Bedford - 4/5
E & L seem to pay every time without quibbling. The only thing that's stops me saying they are a 5 Very Good is that they are slow paying up. but they do pay. Claim paid directly to me as vet won't deal with them because they are slow.
Apr-14 - Cass from Portsmouth - 1/5
"Still waiting for a straightforward claim fir x rays to be dealt with, every claim results in the company trying to find a reason not to pay. Veteran cover is very bad too"
Feb-14 - Mandy from East Anglia - 4/5
"claim went through smoothly and was paid as per policy , bit on slow side but no quibble so gave a good"
Dec-13 - Debbie E from Trowbridge - 3/5
"I was dubious, from their reputation, but they did pay all the bills - however they have no put an exclusion on this condition, which was a shock as I thought I had lifetime cover, but after pouring over the small print, seems they can wriggle out of most things! They did take time to pay, average a month, as our claim went over several months, big bills, but they never challenged the bills. usually our vet does not like to deal direct with E&L, but they did for me, apart from the second ongoing claim they paid to us by mistake, otherwise it was ok."
41579 - Janette from Norfolk - 2/5
It took a long time to pay & despite me taking out special insurance for an old dog & the claim being for arthritis (old complaint)?? they deducted as much as they could & put a time on how long I could claim.