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Review Details Part 1

Best Friends Pet Insurance  –  Customer Reviews

This page provides details of feedback we received in our 2014 Claims Satisfaction Survey in which we simply asked customers how satisfied they were with the way in which their claim was dealt with. All reviews are from policyholders who made claims during the period 1st October 2013 and 30th September 2014.

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Average Claims Satisfaction Score

5.0 / 5
5 Stars
4 Stars
3 Stars
2 Stars
1 Star


Nov-13 - Beverley from Bletchley - 5/5
"We have never had any problems with Best Friends insurance, they have always been extremely efficient and helpful. In November 2013 our dog Benny had major leg surgery (TPLO) and they were brilliant. They paid everything bar the excess. Our vet and practice are great, they fax/email off paperwork to our insurance company, but we pay the vet and claim back."

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